Refund policy

Return, Refund, Cancellation & Exchange Policy

🛑 Order Cancellation Policy

 You may request to cancel your order within 24 hours of placing it by contacting us at support@eclecticessentials.in. Cancellations after this window will not be processed as your order will have already entered our dispatch system.

🔄 Return & Exchange Policy

 At ECLECTIC ESSENTIALS, we aim to ensure you are 100% satisfied with your purchase. If you’ve received a damaged, defective, or incorrect item, we’re happy to offer a replacement or exchange within 7 days of delivery.


✅ Eligibility Criteria for Returns & Exchanges:


  • Return requests must be made within 7 days of receiving the product.
  • For damaged or broken items, please email images of the damaged product and your invoice to support@eclecticessentials.in within 24 hours of delivery.
  • The item must be unused, in its original packaging, with no missing or damaged parts.
  • Returns due to dissatisfaction with product quality are eligible for exchange only, not refunds.
  • Products purchased outside of eclecticessentials.in must be returned via the original seller.


⚠️ Important Notes:

 
  • A ₹100 reverse shipping charge will be deducted from your refund or store credit for all approved returns, except in cases where:
  1. The wrong item was delivered.
  2. The product arrived damaged or defective.
  • Cash on Delivery (COD) orders are not eligible for refunds. Customers may request an exchange with a product of equal value.
  • Return shipping charges are borne by the customer unless the return is due to our error.
  • Refunds (if applicable) will be processed within 7–10 business days upon receiving the returned product.
  • In case of a refund, 20% handling charges or ₹100 will be deducted if we arrange a return pickup.
  • We strongly recommend using a trackable courier service when sending returns.

💸 Refund Process (If Applicable)

 

Refunds are provided only in cases where a replacement product is unavailable. Refunds are processed via:

  • Bank Transfer (account details will be required)
  • PayTM or Google Pay (if preferred)

Refunds will be initiated within 7–10 working days upon receipt and inspection of the returned item.

🔁 Exchange Process

 

Exchanges are offered for:

  • Damaged/defective items
  • Incorrect items received

If the replacement is unavailable, the value can be used to purchase another item of equal value.

📧 For any queries, reach out to us at:
Email: support@eclecticessentials.in